Release notes - 6th November 2025

New Features / Major updates

Primary language selection when creating surveys

• Simplified the survey and template creation process by allowing users to select only one  language (Primary language) at the point of creation. The list of available languages now adapts based on the selected template or previous survey, ensuring only valid options are displayed and can be selected.

• This approach prevents initial survey creation with invalid language configurations, resulting in missing translations that are not explicitly obvious. After the survey has been created, additional languages can be added and the primary language configured via the settings page. 

Enhanced survey results export controls

• Added a new question selection modal when exporting survey data, giving users full control over which questions are included in each export format. This update improves flexibility across aggregate (.xlsx, .pdf) and raw (.csv, .sss) export formats

• By default, all questions are pre-selected for quick exports, but users can now deselect individual questions or use bulk selection/deselection options (e.g. quantitative, open-end, imported, or hidden questions).

Custom Metadata, Mergefields and Benchmarking (Beta)

• Introduced the ability to create custom data fields linked to surveys or products, configurable at the account, portfolio, or division level.

• These fields can be used as metadata to support segmentation and analysis (e.g. event_tier) or as dynamic mergefields within survey questions (e.g. [event_nickname]).

• You can now associate survey templates to specific tags, ensuring only relevant templates are available for certain surveys or events.

• Enable benchmarking for single and multi select custom fields, and view aggregate benchmarks in dashboards and reports for consistently asked questions.

Dashboard text widgets

• Added a new widget type to dashboards which enables you to surface open-text feedback in event-level dashboards

• Visualise open-text data as a list or as a word cloud, helping you quickly understand themes and sentiment across your respondents

Dashboard filtering (Beta)

• Event-level dashboards now run on raw survey data, enabling data to be filtered directly by survey responses.

• Filters can be applied to Dashboards via dropdowns and configured by respondent type, question,  and filter type (single or multi-select)*

• Pinned filters can only be applied for questions that are present in the most recent survey for a given respondent type

Improvements

• Registration data in Dashboards -Widgets powered by question with uploaded registration data can now display all uploaded records, not just completed survey responses. Providing a complete view of all pre-uploaded data
• Signposting updates - Updates to visibility and verbosity of the Breadcrumbs (Location path for current platform location e.g. 'Survey >[eventname] > [surveyname]').
• Multiple account switching - Users with access to multiple accounts, can now switch between them via the avatar menu in the bottom-left corner
• Navigation and header updates - Header menus used to navigate between areas of the platform are now accessible as you scroll, making it easier to move between sections without returning to the top. Survey preview and Print preview are now permanently accessible from all tabs.
• Translation summary - Where translations are missing for languages present in your survey. A summary of how many questions and fields are missing translations per language is now available under the 'Translation' tab
• Explori Lite - Renaming of 'Rapid survey' to 'Explori Lite', and back-end updates to enable account configuration for Explori Lite. Front-end updates to highlight accessible features via Explori Lite
• Event edition now present in Data Explorer - Appended the event edition text (if present) to the end of the event name in Data Explorer for added clarity where multiple editions exist
• System alerts and notifications - Updated how in-app status messages and downtime alerts are displayed, improving visibility and consistency across all pages. Alerts now appear in a fixed position beneath the main navigation bar and remain visible during scrolling unless dismissed by user

Bug Fixes

• Overactive fallback translation icon appearance - Fixed issue with icon indicating missing translation no longer appearing for newly created answer options within a question before changes are saved

• Sending test email templates - Resolved issue for some users being unable to send email templates
• Date and campaign filtering - Fixed issue with filtering timing out when date or campaign filters were applied.
• Print preview for templates - Fixed bug where print preview did not trigger for template surveys
• Matching required status for mandatory questions - Fixed bug where adding mandatory questions would ignore response required / optional setting from mandatory / recommended question list and default to required
• Editing Maxbi responses - Fixed issue for some users being unable to edit existing responses for Maxbi entries